Terms of Services 40cakes Limited
Quality
40cakes shop is dedicated to creating delicious, handmade cakes and pastries with organic ingredients. We strive to offer the best selection of cakes and pastries, made with the freshest, locally–sourced ingredients.
Our shop also offers a variety of flavourful fillings for our cakes, such as raspberry jam, lemon curd, and chocolate ganache, as well as an array of delicious glazes and toppings.
Consequential Costs
40cakes will make every effort to create the cake you want and deliver it in perfect condition.
In the unlikely event that this does not occur, 40cakes will take reasonable steps to rectify the situation and ensure you have a cake you are happy with.
However, 40cakes does not accept any responsibility for consequential costs or emotional distress due to errors with products or delivery.
This does not affect your statutory rights.
Cancellations
Effective Date: 2023-11-02
Overview
This cancellation policy applies to all cake orders placed at the “40cakes” shop. Please review this policy carefully before placing your order.
Cancellation
To cancel your order, please contact us at least 48 hours before your scheduled pick-up or delivery date. Cancellations made less than 48 hours in advance will not be refunded.
Refunds
No refunds will be issued for cancellations made within 48 hours of the scheduled pick-up or delivery date. If you need to cancel your order for any reason, please contact us as soon as possible to minimize any inconvenience to our staff.
Contact Information
To cancel your order or discuss any questions about our cancellation policy, please contact us at 02036237512 or info@40cakes.co.uk
Thank you for your understanding.
40Cakes Shop Allergies Policy
Effective Date: 2023-11-02
Overview
At 40Cakes Shop, we understand that food allergies can be a serious matter. That is why we are committed to providing our customers with accurate and up-to-date information about the allergens in our products.
Allergen Labelling
All allergens in our products are marked in bold in the product information. Please review the product information carefully before making a purchase.
Allergy Confirmation
Before placing an order, you will be required to tick a box to confirm that you have read and understood our allergies policy. If you tick the box and you still want to purchase a product that contains an allergen, you are taking responsibility for all who will eat that product.
Responsibility for Allergic Reactions
40Cakes Shop is not responsible for any allergic reactions that may occur as a result of eating our products. If you have any food allergies, please be sure to carefully review the product information before making a purchase.
Questions?
If you have any questions about our allergy policy, please do not hesitate to contact us.
Thank you for your cooperation.
Customer Complaints
We work hard at 40cakes to ensure your complete satisfaction with our products.
If you are not entirely satisfied with your purchase or the standard of our service from an in-store experience or product collected in-store, you should first speak to the manager of the 40cakes.
Alternatively, you can contact us at Head Office via email: customerservices@40cakes.co.uk
40cakes customer care team give all complaints urgent attention. Every complaint will be acknowledged within five working days, and we will endeavour to resolve the matter within 15 working days.